Customer Help
Helping You Every Step of the Way
Common purchase queries answered
Orders and Shipping
Delivery times vary based on your location and order specifications. Typically, you can expect your order within 5–7 business days.
You can create an account by visiting our website and clicking the ‘Sign Up’ or ‘Create Account’ button. Follow the simple steps to enter your details, including your name, email, and password, to get started.
You can update your shipping address by logging into your account, navigating to the ‘Order Details’ section, and selecting ‘Edit Shipping Address.’ If the order is already processed, please contact our support team for assistance.
You can track your order status by logging into your account and visiting the ‘Order History’ section. Alternatively, use the tracking link provided in your confirmation email for real-time updates.
No, we do not store your credit card information. All transactions are securely processed, and your payment details are handled through trusted, encrypted gateways.
Sales tax may be applicable based on your location and the items you purchase. The tax amount will be calculated during checkout and displayed before you complete your order.
We ship to a wide range of countries worldwide! To confirm if we ship to your country, please check our shipping policy or contact our customer support team for assistance.
Whenever possible, we consolidate items into one package for convenience. However, larger orders or items from different warehouses may arrive in separate packages. You’ll receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
Our return policy allows returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. For more details, please refer to our return policy or contact our customer support team.
If you received the wrong item, please contact our customer support team immediately. We’ll guide you through the return process and ensure the correct item is shipped to you as soon as possible.
If your order arrived damaged, please contact our customer support team right away. We’ll assist you with a return or replacement and ensure your issue is resolved promptly.
“You can mail your authorized return to the following address:
[Your Company Name]
[Return Address]
[City, State, ZIP Code]
[Country]”
Please contact our customer support team for the specific return address and any additional instructions.
“You can receive customer support by:
- Email: Reach out to us at [Your Email Address] for prompt assistance.
- Phone: Call our support team at [Your Phone Number] during business hours.
- Live Chat: Use the chat feature on our website for instant help.
Visit our ‘Contact Us’ page for more details!”
If you entered an incorrect shipping address, please contact our customer support team immediately. We’ll do our best to update it before your order is shipped. If the order has already been dispatched, additional arrangements may be required.
Yes, you can change or cancel an order, but only if it hasn’t been processed or shipped. Please contact our customer support team immediately with your order details, and we’ll assist you with the changes or cancellation.
Yes, you can pre-order sold-out items if they are marked as available for pre-order on our website. This ensures you’ll receive the item as soon as it’s back in stock. For more details, please check the product page or contact our customer support team.